At The Aragon Company, our mission is to engineer performance-marketing solutions to our clients' customer acquisition challenges. Our marketing services are designed for startups as well as established brands seeking to leverage the affiliate channel for customer acquisition, app installs, lead generation, and pay-per-call marketing.
The Aragon Company is looking to fill a new position in our burgeoning call center division. Aragon helps advertisers in the insurance, financial services, and home services industries acquire new customers by providing them with qualified warm transfers from our call center. Our goal is to hire someone with experience in Pay Per Call.
The Account Manager will ensure overall Call Center and campaign specific objectives are met. This is achieved by working closely with Call Center Manager and lead sources, ensuring the call center has enough leads to operate at full capacity, leads are high-quality, and call center agents achieve Key Performance Metrics.
The ideal candidate will be highly organized, process-oriented, works well with people, and has demonstrated an ability to think creatively and independently to find solutions to challenges. On-the-job training is provided.
Key Responsibilities:
- Serve as primary liaison with call center manager to ensure that call center agents receive sufficient leads in both quality and quantity and achieve key performance metrics.
- Source leads from internal teams and third-party data vendors, with a focus on achieving high quality leads at low cost of acquisition.
- Maintain a primary focus on call quality, ensuring clients achieve their key performance metrics and target CPAs.
- Provide quality assessments of lead sources to Director of Business Development and assist with business development.
- Assess KPIs including conversion rate, answer rate, transfer rate, and talk time through close collaboration with data analytics team.
- Collaborate with quality assurance team to audit calls and identify strengths, weaknesses, opportunities, and threats in call handling, then take action on findings.
What You Have:
- 4+ years’ experience in Account Management for Pay Per Call
- Experience with lead generation software such as Leadspedia, Boberdoo
- Experience with call tracking software such as Invoca, Ringba, Trackdrive
- Experience working with call center or with warm transfers
- Proficiency reading, filtering, and analyzing data with spreadsheets
- Strong written and oral communication skills
- Willingness to learn and apply yourself towards achieving the company’s goals
- Exceptional analytical and strategic skills with an incredible attention to detail
- Creative; focused on continuous process improvement
If you feel your experience and skillset is a match for this role, send a resume and cover letter to careers@aragonco.com.